HOW DO I?

Find Answers Fast to Frequently Asked Questions

• Q. How do I file an appeal with my carrier if I disagree with a claim determination?
  
  A. Blue Cross Blue Shield of Delaware:
  If you are dissatisfied with a claim decision, call or write Blue Cross' Customer Service Department within 180 days of BCBSD's original decision. For more information, follow this link.
  
  A. Aetna:
  If you are dissatisfied with a claim decision, you may file an appeal within 180 days of Aetna’s original decision. For more information, follow this link.