HOW DO I?

Filing and Appeal with Blue Cross Blue Shield of Delaware

BENEFITS APPEAL

If you disagree with our claim decision, call or write the Customer Service Department within 180 days of BCBSD’s original decision. Explain why you believe that the claim was not paid correctly and provide any additional information that you believe we should consider in reviewing your case.
 
BCBSD will review the appeal and respond to you promptly.

If you have an emergency medical condition or a life-threatening illness, you may request an expedited appeal. We will make a decision and notify you and your physician within 72 hours of your request.

Call or write BCBSD at:

• Customer Service
  Blue Cross Blue Shield of Delaware
  P. O. Box 1991
  Wilmington, DE 19899-1991
  Local Calls: (302) 429-0260
  Long Distance: (800) 633-2563

A BCBSD Appeal Form is available on our website.